Subscription Cancellation and Refund Policy

Plans and recurring charges

CalHired subscriptions automatically renew until canceled. Before purchase, CalHired will clearly display the selected plan, recurring price, billing frequency, included monthly allowances, renewal terms, cancellation method, and minimum purchase obligation, if any. Subscription enrollment requires separate affirmative consent to recurring charges.

Allowances

Allowances reset monthly based on the subscription anchor, including for annual subscriptions. Unused recurring allowances do not roll over. Evaluations and packets are separate allowances, except where an add-on expressly links them. A completed evaluation is consumed even when the result is unfavorable, uncertain, or indicates apparent ineligibility. A system failure before usable delivery releases or restores the applicable allowance.

Application Add-On

An active paid Basic or Premium subscriber may purchase an Application Add-On for $5. Each add-on provides one additional job evaluation and one additional application packet for the same job, subject to the existing packet and revision rules. Add-ons do not change the plan tier or renewal date.

Add-ons expire 90 days after successful payment and can be used only while an eligible paid subscription is active. A maximum of 10 add-ons may be purchased per subscription billing period. Recurring allowances are used before add-ons. Add-ons cannot be transferred between jobs or accounts.

Cancellation

You may cancel online through account billing settings. Cancellation prevents the next renewal charge. Access continues through the current paid-through date unless access is terminated for abuse, fraud, a successful refund, or a payment dispute. Deleting the application or uninstalling a browser shortcut does not cancel a subscription.

Payment failure

There is no contractual grace period after a confirmed failed payment. New paid AI activity may be locked when the payment processor and CalHired record the subscription as inactive or past due. Saved materials remain available to view and download, subject to account-security and retention rules. A temporary payment-processing delay will not be treated as a confirmed failure until the authoritative billing state is received.

Refund policy

Except where required by law or expressly approved by CalHired in writing, monthly and annual subscription charges are nonrefundable. Canceling does not produce a prorated refund. Annual subscribers retain paid access through the paid-through date after cancellation.

Refunds are not provided for unused allowances, failure to use the service, unfavorable evaluations, apparent ineligibility, user-supplied errors or omissions, missed deadlines, rejection by a hiring agency, employment outcomes, dissatisfaction with a properly delivered output, account restrictions caused by a policy violation, or failure to cancel before renewal.

If a confirmed CalHired system failure prevents delivery, the ordinary remedy is restoration of the allowance, retry, re-rendering, or correction. If CalHired cannot deliver a paid add-on after reasonable troubleshooting, CalHired may refund the add-on to the original payment method. An add-on is nonrefundable after either linked component is consumed, except where required by law.

Incorrect or duplicate charges

Report suspected duplicate or incorrect charges to support@calhired.com promptly. CalHired will investigate and correct verified billing errors. Refunds, when approved, are issued to the original payment method and may take time to appear based on the payment provider.

Chargebacks and disputes

Contact CalHired before initiating a chargeback so the issue can be investigated. A payment dispute may temporarily suspend paid activity. CalHired will preserve usage and billing records and may provide them to the payment provider. A refunded or successfully disputed purchase may revoke unused access associated with that payment.

Renewal and price notices

CalHired will provide notices required by applicable law, including reminders and advance notices for annual renewals and material price changes. Notices will explain the charge, frequency, renewal date or period, and cancellation method. Keep your email address current.

Promotions

Promotional pricing, complimentary access, and giveaway access may have additional terms, expiration dates, redemption limits, and eligibility restrictions. Complimentary access will not convert to paid renewal unless you separately and affirmatively authorize recurring charges.

Changes to this policy

CalHired may update this Subscription Cancellation and Refund Policy at any time. The current version will be posted on the CalHired website and may be reviewed at any time. Non-material changes may take effect upon posting without separate notice. Changes to recurring prices, renewal terms, cancellation rights, or other material billing terms will apply prospectively and receive any notice and consent required by law. An update will not retroactively remove a refund or cancellation right that applicable law requires.